ecobee EMS Si Energy Management System Thermostat for Business/Commercial Use

Refunds

All items purchased from Simple Cell come with a 30-day return policy and can be returned for a full refund if the product is returned in the same condition as received or has a manufacturer defect.

Warranties

*** All items in any condition are covered by Simple Cell's 90-day Limited Warranty.

• What is Covered:
  Simple Cell's warranty coverage includes repair for manufacturer defects or replacement of the entire system with a new, refurbished or equivalent replacement. We do not pay shipping, insurance, or transportation charges from the customer to us.
• What is not covered:
  The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product
• Repair/Replacement Process:
  Once the item is received, Simple Cell will inspect, test, and repair the item as needed. Repairs can take up to 7 business days from receipt. Once the repair is made the item will be shipped back to the customer.

Simple Cell is committed to being the lowest cost provider for the products it sells, therefore due to manufacturers Minimum Advertised Price (MAP) requirements, we choose not to seek authorized reseller status with the manufacturers of the products we sell. If the product you buy would be covered by the manufacturer warranty and is denied because the manufacturer does not honor their warranty if the product was purchased from us, Simple Cell will honor the same warranty service that is offered by the manufacturer or refund your purchase.

• For all products sold in NEW condition, Simple Cell will stand behind the products manufacturer warranty even if the manufacturer will not.
• Customer must 1st contact the manufacturer to inquire about the product warranty.
• If the manufacturer denies the warranty claim, the customer should send the details of the denial to Simple Cell.
• Simple Cell will review the claim and the manufacturer's warranty guidelines and assist the customer with their product.
• If it is deemed that the product would be covered under the existing manufacturer warranty and the only reason for denial by the manufacturer was because the product was purchased from Simple Cell. Simple Cell will then honor the manufacturer's warranty or refund the product.

Taxes

If you are located in Maryland, 6% sales tax will be applied to your purchase total.

Payment Options

We accept all major credit cards and Paypal. For extra security and peace of mind, Simple Cell has selected Paypal to process your payment and we do not receive or store any of your payment information.