Frequently Asked Questions

Q: Product does not match what I ordered, what do I do?

A: Contact us and we will look at your order together to see what happened. Everything we sell comes with 30-day returns and if there was an error, we will make it right.

Q: I ordered the wrong product and do not need it anymore, what do I do?

A: Your purchase comes with 30-day returns, you can start you return request online or contact us for further details.

Q: My product arrived damaged, what do I do?

A: Things happen, just contact us for an easy exchange of the damaged product.

Q: My product arrived late, what do I do?

A: Please contact us and we will investigate what caused this issue. If there is any error on our side with a paid shipping method, we will make it right.

Q: My product is in transit, but I don’t need it anymore, what do I do?

A: We cannot issue a refund for an order that is in transit. Please wait until the product is delivered and we can start the return process, you may also Track your order online.

Q: I cannot setup my product, I want to return it.

A: Some products are harder to set up such as routers, extender and alike. We are here to help you through any product’s setup. We will work with you to determine what is going on and assist you.

We ship our orders out daily Monday – Friday and occasionally ship on weekends and holidays. If your order is submitted to us by 12pm EST. on those days it will ship out the same day you place your order!

Because we ship daily most orders will arrive within 5 business days. You can follow your orders progress with the tracking information that is provided via email after the item has shipped.

You can track your order by visiting the Tracking Page located Here.

Your order will be packed and shipped from our 40,000 square foot warehouse located in Maryland, just outside Baltimore.

All of our orders have a 30-day return window where the product can be sent back to us for a full refund.

OEM stands for Original Equipment Manufacturer, which means the product you will receive is authentic.